FAQ

Orders

How do I place an order?

Simply add the products you'd like to your cart and follow the checkout steps. You'll receive an order confirmation email once your purchase is complete.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at hello@thevillageco.org. We can usually make changes if your order hasn't been processed for shipping yet.

How can I track my order?

Once your order has shipped, we'll send you a confirmation email with tracking details where available.

Shipping

How long does shipping take?

Orders are delivered within 3 to 5 business days once dispatched.

Do you ship internationally?

We currently ship within Australia only.

Returns and Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused items in their original packaging. See our Refund Policy for full details.

How do I start a return?

Contact us at hello@thevillageco.org with your order number and reason for return, and we'll guide you through the next steps.

My item arrived damaged or faulty, what do I do?

We're sorry to hear that. Please email us at hello@thevillageco.org with photos of the item and your order number, and we'll arrange a replacement, repair or refund.